Uploading Data Log

Created by Sam Somerville, Modified on Wed, 5 Mar at 2:00 PM by Sam Somerville

Can you please upload a data log so that the engineers can assess the problem?

When you're in the Mammotion app, click on the cog which will bring up a menu. If the mower is connected to the internet, you should see the option to upload a log. You don't need to upload the vision log (untick this option). Your mower must be turned on & have connection to the internet. Bluetooth won't work here.

If it keeps timing out please ensure you have stable & fast internet connection.

Mammotion will respond directly to you however may take 24 hours. Please contact us for further assistance if required.

Open the Mammotion App: Launch the Mammotion app on your smartphone or tablet.
Access the Settings Menu: Navigate settings icon in the top right . This is usually represented by a gear icon or three hexagon shape icon .
Tap Upload Logs Section: Look for an option labeled "Logs,"or something similar. This section is where you can manage and upload logs.
Select Basic Logs and Enter details: Within the logs section, there should be an option to upload logs. Ensure you select the basic logs
Follow On-Screen Instructions: The app may prompt you to confirm the upload or provide additional instructions. Follow these prompts to complete the upload.
Wait for Confirmation: Once the logs are uploaded, you should receive a confirmation message within the app.