It sounds like it is going out of zone and may be a positioning/firmware related issue, I'm sure this hasn't been the case but I just want to confirm the RTK has not moved? Also, would it be possible to upload logs on the Mammotion App as this would best inform us on what the behaviour of your specific mower is. Mammotion should be able to access this remotely following the upload of the logs. To do this, from the first screen of the picture of the mower, if you click the hexagon in the top right hand corner, then the fifth option down there should be an option to Upload logs, please then describe these issues and click submit.
If it is a firmware related issue, we generally should be able to resolve the issue remotely. It's also worth mentioning, that if it is deemed a hardware related issue, we do have technicians on site in Auckland who will be able to repair and rectify this issue. But the first port of call would be to upload the logs who may be able to potentially force an update which could potentially be causing the issue.
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